Shipping policy

Thank you for choosing Mrs Fox.


Please review our shipping policy to ensure a smooth and satisfying experience.

  1. Shipping Destination:
    Currently, we only ship to Canada. We apologize for any inconvenience caused to our international customers and hope to expand our shipping options in the future.

  2. Processing Time:
    a. Ready-to-ship items: These items are readily available in our inventory and typically require 2-5 business days for processing before they are shipped. Once your order is processed, it will be dispatched for delivery.

    b. Pre-order/Made-to-order items:
    For pre-order or made-to-order items, please allow 1-2 weeks for processing before they are shipped. These items are specially crafted upon receiving your order to ensure the highest quality.
    Please note that the processing time does not include shipping time, which may vary depending on your location and chosen shipping method.

  3. Lost Packages: While we take great care to ensure the safe delivery of your order, we cannot be held responsible for any lost packages once they have been shipped. We recommend selecting a shipping option that provides tracking and insurance for added security.
    If you encounter any issues with lost packages, we encourage you to contact the shipping carrier directly to initiate an investigation and file a claim, if necessary.

  4. Tracking Number:
    To keep you updated on the progress of your order, we will provide you with a tracking number once your package has been shipped. This will allow you to monitor its journey from our warehouse to your specified shipping address. You can track your order by entering the provided tracking number on the shipping carrier's website.

    Please note that tracking information may take up to 48 hours to become available after the package is shipped.


If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure a pleasant shopping experience.